Managing the IT infrastructure of an organization can be a daunting challenge. There are numerous technical nuances and security protocols to handle, an unending torrent of traffic logs and data anomalies. If you’re currently dealing with all for your company, we don’t need to tell you that the list seemingly goes on forever!
Thinking about it this way, it’s not surprising that many businesses are seeking assistance from Managed IT Services Providers (MSPs).
However, learning how to choose a managed services provider that is exactly right for your company is critical to the success of your business, but where should you begin?
This blog will provide comprehensive guidance on selecting the most suitable MSP for your organization.
What is a Managed IT Services Provider and Why are More Businesses Choosing to Work with Them?
Just in case you happen to be unaware, a managed IT services provider is a company that provides a variety of IT services to businesses. This suite of services includes a vast range of technical and business-oriented focuses like:
- Managing servers and networks
- Ensuring data security
- Performing data backups
- Cloud computing solutions
- And much more
In a nutshell, MSPs allow businesses to delegate their IT needs to a third-party provider, freeing up their internal resources to concentrate on core business activities. (If this sounds like a sweet deal, that’s ‘because it is!)
In fact, the number of businesses opting to work with MSPs has been increasing steadily due to the numerous benefits they offer, including:
Cost savings: Managed IT service providers tend to offer predictable monthly fees, saving businesses from having to make substantial upfront investments in IT infrastructure. As one would expect, this is remarkably beneficial to businesses with a tight budget.
And what many SMBs are woefully unaware of today, is that most MSP engagements cost roughly the same, per year, as one salaried IT employee (but with 10x the capabilities and available expertise). Now that’s a benefit you practically can’t afford to ignore!
Expertise: By employing highly trained and certified technicians with a wealth of experience and expertise to manage complex IT systems and networks, MSPs ensure that your organization’s IT infrastructure is in the hands of knowledgeable professionals who are capable of optimizing, monitoring and managing it on a level (and for a cost) that simply can’t be achieved any other way.
They often boast dedicated consulting services like direct access to a virtual chief information officer (vCIO) whose sole job it is to supply you with custom IT strategies and advice tailored to your business particularly.
Increased security: If you’re wondering how to choose a managed security services provider (MSSP), this section will apply particularly to you. Most MSPs (and definitely all MSSPs) work to stay up-to-date with the latest security protocols and software updates, ensuring that your business is safeguarded against cyber threats.
An MSPs managed cybersecurity measures usually include service items like: protecting your organization from data breaches, cyberattacks, and other security vulnerabilities. But also other, exploratory or diagnostic-related services like vulnerability scanning, penetration testing, compliance auditing and employee cybersecurity awareness training.
6 Managed Services Selection Criteria
When it comes down to formulating your own managed services vendor selection criteria, consider the following areas of focus:
1. Industry experience: Look for a managed service provider (MSP) that has experience working with businesses similar (or exactly the same) to yours. This will ensure they understand the unique challenges and requirements of your industry.
2. Service offerings: Make sure the MSP offers the services you need to support your IT infrastructure. Consider what services are essential to your business and what can be outsourced.
3. Technical expertise: Ensure the MSP has the technical expertise to manage your IT systems effectively. This includes certifications and experience in relevant technologies.
4. Scalability: As your business grows, your IT needs will change. Choose an MSP that can scale their services to meet your evolving needs.
5. Response time: In case of an IT emergency, you need an MSP that can respond quickly and efficiently. Look for an MSP with a proven track record of fast response times.
6. Customer service: Choose an MSP that provides excellent customer service. You want an MSP that is easy to work with and responsive to your needs.
Questions to Ask an IT MSP During the Discovery Phase
Before signing a contract with an MSP, it’s crucial to go through a discovery phase to ensure they are a good fit for your business. Feel free to copy these technical questions to qualify an MSP for your own use later on.
Here are some questions to ask during the MSP discovery phase:
1. What is your experience working with businesses in my industry?
a.
2. What services do you offer, and which ones do you recommend for my business?
a.
3. Can you provide references from current clients?
a.
4. How do you handle IT emergencies, and what is your typical response time?
a.
5. What is your process for onboarding new clients, and how long does it typically take?
a.
6. What is your pricing structure, and what is included in your monthly fees?
With these MSP qualifying questions, you’ll have no doubt as to whether or not any given MSP is the right fit for you.
Learning How to Choose a Managed Services Provider with Cantey Tech Consulting
At Cantey Tech Consulting, we understand that choosing an MSP is a significant decision for your business. That’s why we offer a range of IT services that are tailored to your business needs, including managed security services, cloud computing, and server and network management.
Our team of certified technicians has experience working with businesses across a range of industries, and we are committed to delivering excellent customer service. So talk to us today to schedule a free consultation where we can discover your specific IT needs together.