“We originally hired Cantey Tech Consulting simply to help with our IT support. However, Cantey took time to learn about our day-to-day operational needs and in turn, constantly present innovative solutions which help us streamline our efficiencies, save money, and provide a better experience to our own clients. Today, they are a valuable extended member of our team.”
Steve
Co-Founder of an Industry-Leading Digital Marketing Firm
“Cantey Tech Consulting really stepped up for us when we needed to upgrade our security. They worked with us to get the upgrades in place within a very short deadline.”
Alex
CFO of a Nationwide Law Firm
It is such a privilege to work with a company that understands that IT issues can greatly affect our ability to conduct business. Cantey Tech Consulting timely response to our needs and their expertise are the reason we have been with them for the past 8 years. In addition, and what I think sets Cantey Tech Consulting apart from other IT companies is the customer service skills they instill in the technicians. More than satisfied.
Lorilee
Practice Manager of a Multi-Site Medical Practice
Avoid letting IT issues impede growth – access rapid support with our 24/7/365 IT help desk services.
Why choose Cantey Tech Consulting for IT help desk services in Roanoke?
25+ Years
Supporting small and mid-sized businesses
75.26%
Of IT issues resolved on the first call
1.57 Minutes
Average response time for all IT problems
Cantey Tech Consulting
620 Salem Ave SW,
Roanoke, VA 24016
Request a Quote: (843) 376-6381
Get Tech Help the Moment You Need It
Technology issues can occur at any moment, but with Cantey Tech Consulting, you have access to round-the-clock IT support whenever you need it.
Our 24/7/365 IT helpdesk services provide top-tier assistance beyond traditional business hours for:
Solve IT Issues Both On-site and Remote
With not all IT issues able to be solved remotely, our helpdesk serves as the gateway to prompt on-site IT support when you need it most.
Avoid the complications of follow-ups and managing field teams with our comprehensive field ticketing system, which efficiently dispatches on-site support to address your needs swiftly.
Experience swift resolution of on-site issues with our locally based rapid response team, backed by exceptional IT management services!
Leverage Total Tech Management
Ensure your technology runs smoothly, allowing you to focus on what truly matters—achieving your business goals.
Our experts are ready to assist in identifying and addressing the root causes of your infrastructure needs.
We provide support for:
Benefit from proactive management that minimizes disruptions, making it easier to reach your business objectives.
One Source for All Your IT Needs
Bid farewell to IT management headaches with our dedicated vCIOs and service delivery managers who always honor their service level agreement guarantees.
Our multi-level account ownership ensures no client needs are overlooked, while regular executive touchpoints provide peace of mind that every aspect of your IT is being meticulously managed.
Discover how our Managed Services outsourcing can help you eliminate IT problems and guarantee success!
Discover the benefits of our IT help desk that is able to help you anytime, any place.
At Cantey Tech Consulting, we prioritize providing reliable and high-quality IT support for our clients.
That’s why we guarantee rapid response times for all your IT issues, with an average help desk response time of just 1.57 minutes or less.
Our IT helpdesk team is available 24/7/365, ensuring you receive expert assistance whenever you need it, even beyond regular business hours.
Enjoy peace of mind and ensure user satisfaction with our around-the-clock help desk support.
That way, you won’t have to face expensive downtime or connectivity issues any longer.
Enhance the value of your service desk requests with our clear and transparent KPIs.
Our Key Performance Indicators (KPIs) ensure you have a clear understanding of what to expect and how to maximize the benefits of our managed helpdesk support services.
These KPIs include:
Experience efficient and quality-driven IT support with our streamlined approach.
Our IT experts take the time to understand your complex IT environment, offering a personalized approach to your IT helpdesk support.
With our state-of-the-art ticketing system and tailored processes, we achieve a 75.26% first-call resolution rate.
Discover how our customized IT helpdesk services can support your business effectively and efficiently.
Outsourcing your IT helpdesk allows you to focus on your core business while we manage the technical details.
Benefits include:
Experience the advantages of outsourced IT helpdesk services in Roanoke with Cantey Tech Consulting – contact us today.
The cost of IT helpdesk services varies based on several factors:
Reach out to us for a customized quote and learn more about our competitive service rates.
With an average response time of 1.57 minutes, our IT helpdesk team ensures rapid resolution of issues to minimize downtime and keep your operations running smoothly.
We maintain high-quality IT helpdesk services through clear and transparent Key Performance Indicators (KPIs), such as a 75.26% first-call resolution rate and a 1.57-minute average response time, ensuring efficient and reliable support.
